Please fill this form out to change your details 

We welcome ideas to help us improve our services. If you are unhappy with the service you have received at the surgery we hope that you will allow us to look into the matter and if necessary, put right any problems that you may have or mistakes that have been made.

Please write or telephone and give full details of your complaint to our Practice Manager who will discuss the matter with the senior partner, Dr Dent.

We will try to address your concerns promptly, provide you with an explanation and discuss any action needed. If we are unable to resolve your complaint then we will direct you to NHS England who will investigate the matter further

Please view our ‘Complaints Information Leaflet‘ for further information.

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The required disclosure for Heaton Mersey Medical Practice is shown below.

The average pay for GPs working in Heaton Mersey Medical Practice in the last financial year 2022/23 was £78,260 before tax and National Insurance. This is for 2 full-time GPs and 4 part-time GPs who worked in the practice for more than six months.

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Please view the documents below for information on how we use and share your information, as well as the relevant documents to opt-out of these facilities.

Type 1 Opt-out Form

General Practice Data For Planning and Research

NHS Digital Privacy Notice

How information about you helps us provide better care

SCR and SHCR opt out form

Care data opt out form

Click here to meet our team

Please view the NHS England ‘Patient Safety Strategy’ here.

Chaperone Policy

Child Safeguarding and Child Protection Policy

Consent

Duty Of Candour

Fear of Flying

Data Protection and Information Governance Policy

Patient Safety Strategy

Statement of purpose April 2024 

Violence Policy 

Shared Care Agreements with Private Providers

Our focus at Heaton Mersey is to ensure the highest quality of care for our patients whilst also maintaining the integrity and sustainability of our service. As a practice, we empathise and share our patient’s frustration at long waiting lists in secondary care and have come to this decision due to a significant increase in the number of requests from private providers.

This policy applies to all ‘amber medicines’ that fall under shared care policy as determined by Greater Manchester Medicines Management Group. (Welcome to GMMMG – GMMMG)

Heaton Mersey Medical Practice will not enter into any shared care agreements for any indication with private providers. This decision is based on guidance from our Local Medical Committee as well as the following considerations:

Specialist Oversight

There is significant concern regarding lack of continuity of care and ongoing consultant input after treatment is initiated. Should a patient decide to discontinue their private treatment, the loss of specialist oversight could compromise care. This may lead to gaps in treatment or monitoring which increases risk to patient safety.

Quality Assurance

Private providers may not have undergone the same robust quality assessment procedures as NHS commissioned services. The NHS has stringent standards and services require registration and inspections by the Care Quality Commission to ensure patient safety and high-quality care.

Workload Pressures

Entering into shared care agreements with private providers places significant additional workload pressures on our practice. This includes increased administrative tasks, pharmacy input and overall clinical responsibility. Given the current demands on NHS services, it is not feasible to take on the additional responsibilities without impacting the care we provide to our NHS patients.

NHS Constitution Principles

The NHS Constitution emphasises the importance of maintaining a clear separation between private and NHS care. Engagement in private shared care agreements may blur these lines and promote health inequalities.

Patients who choose to pay privately to see a consultant or opt to be referred to a private service via Right To Choose pathways will need to pay for their medication as part of private treatment. These prescriptions will need to be privately prescribed. We cannot make any exceptions.

We have several patients who are already receiving amber list medications through the surgery under a shared care agreement with a private service. We will be contacting these patients to either arrange a referral to an NHS consultant or advise them to arrange monitoring and prescribing privately. We understand that this will be extremely disappointing to these patients but hope that the information in this policy outlines the reasons for this decision.

If any of our patients are receiving medication from a private doctor we would advise them to let the surgery know so that we can ensure that there are no potential interactions with other treatments.